PLEASE NOTE: Techniquest is closed due to the coronavirusRead more about it
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Techniquest

PLEASE NOTE: Techniquest is closed due to the coronavirusRead more about it
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COVID-19 — Frequently Asked Questions

Cymraeg

COVID-19 — Frequently Asked Questions

Here are some of our most frequently asked questions with regard to COVID-19 and Techniquest.

General visits

  1. If I buy a voucher now, when can I use it?
  2. What if I have pre-booked tickets with you?
  3. I have an annual pass, what happens to my membership if you’re closed for months?
  4. How will I know when you plan to reopen?

Educational/group visits

  1. How do I cancel or rearrange our school/group trip?
  2. We have School Membership for the academic year 19/20 and as a result of COVID-19 our school has been unable to visit for the whole of the summer term. Will we be reimbursed for one third of our membership?
  3. How will I renew my membership for 2020/21?
  4. When will the educational programme for 2020/21 be available?

Other

  1. Do you know when the Science Capital will open?
  2. Will you be producing more Science videos for us to try at home?

    General visits

    1. If I buy a voucher now, when can I use it?
      You’ll be able to use your voucher as soon as the centre is back open and running. Vouchers will be valid until 31st March 2021.

    2. What if I have pre-booked tickets with you?
      Our Bookings team will be in touch with anyone who has pre-booked tickets to reschedule your visit. You cannot currently buy tickets via our website whilst we’re closed.

    3. I have an annual pass, what happens to my membership if you’re closed for months?
      We will add however many days we are closed to your current expiry date, and we will contact you when we are back in operation.

    4. How will I know when you plan to reopen?
      We will update our website accordingly and share across our social media channels. We will also update the media with any information we have.

    Educational/group visits

    1. How do I cancel or rearrange our school/group trip?
      Please email our bookings team with the details of your trip. Due to current circumstances a response may take a little while coming through, so please bear with us.

    2. We have School Membership for the academic year 19/20 and as a result of COVID-19 our school has been unable to visit for the whole of the summer term. Will we be reimbursed for one third of our membership?
      Your membership has been extended to 31st December 2020, meaning that you will be able to visit as many times as you wish during the autumn term. We will have some exciting new shows and our new Science Capital project will be open, and so Techniquest will be bigger and better.

    3. How will I renew my membership for 2020/21?
      A price review is being undertaken and we will be contacting schools once we re-open to confirm any changes.

    4. When will the educational programme for 2020/21 be available?
      The new programme will be available from mid-May 2020. We will have some exciting new shows as well as some old favourites.

    Other

    1. Do you know when the Science Capital will open?
      Right now we are experiencing a delay with re-opening Techniquest and will act based on Government recommendations during this time. The build will re-commence as soon as it is safe to do so.

    2. Will you be producing more science videos for us to try at home?
      If you liked our experiments, you can find all our videos on this page for you to try again! Hopefully this will be a regular feature going forward with new ideas to try at home.