Know before you go

Keeping you safe at Techniquest

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Know before you go

We’ve put in place a variety of health and safety measures to help protect both you and our team during your visit.

Arrival times are staggered to avoid long queues at the entrance, and we strongly advise you to book ahead as we are still limiting our capacity for each session, to avoid overcrowding.
We’ve adapted our layout to allow for more spacing between exhibits.
Hand sanitisers are positioned at several points across the exhibition floors, and you can request a stylus at our front desk to use on the digital touchscreens.
Perspex screens are in place at our Front Desk, at the Gift Shop counter and in the coffee shop.
At our Gift Shop, the preferred method of payment is using contactless, but we are able to accept regular card and cash payments too.
Wherever possible we use open bins, to avoid creating unnecessary touch points.

Read on for further details of our COVID-19 measures.

Face coverings

In line with Welsh Government guidelines, it is no longer mandatory to wear a face covering at Techniquest.

However, we do still encourage you to wear one if you are comfortable to do so.

For the time being, our team will continue to wear face coverings to help protect both you and our staff as much as possible.

COVID-19 symptoms

If anyone in your party is experiencing any COVID-19 symptoms or has tested positive for the virus, please do not travel to Techniquest.

This is important so that we can protect other visitors and our team as much as possible. Thank you.

If this applies to anyone in your group, please email us in advance so that we can reschedule your visit. Once your session(s) have started, we will be unable to change your booking and are unable to offer refunds — so please do notify us in advance.

Cleaning

We are continuing with additional cleaning measures, both via our contract cleaners and by our on-site team.
All cleaning fluids used in public areas are touch safe and our on-site First Aid room has its own enhanced clean-down process between uses.
Our external contractor carries out a morning and evening clean, wiping all touch points and surfaces with Selgiene virucidal cleaner, with additional electrostatic misting carried out fortnightly.
Enhanced on-site cleaning by a professional third-party contractor also takes place on our busiest days so that exhibits, touch points and toilets are regularly cleaned.

Planetarium & The Lab

Our Planetarium and The Lab are currently closed for a period of refurbishment.

For news of when they will be reopening, subscribe to our newsletter, or keep an eye out on our Facebook, Twitter and Instagram.

Tickets

Tickets are available through our website and need to be purchased in advance for a specific day and time, as visitor numbers are currently limited. These capacities are reviewed on an ongoing basis. While we are still operating at a limited capacity however, certain ticket types (including new annual passes) are unavailable.

At the point of purchase, you will be asked to provide basic personal information, including your name and email address, in order for us to process your booking. Please note that by agreeing to our Terms and Conditions you are allowing us to process your data for this purpose. For more information on how we use and retain your personal data, you can read our Privacy Policies.

If you currently hold an existing Annual Pass, you must make a reservation for your visit date and time through the Techniquest website. The validity of the Annual Pass will be extended to allow for the number of lost days since March 2020 and you can use our expiry date calculator to see what date your pass is valid until.

We're Good to Go