Online Retail Terms and Conditions

These terms and conditions (“Terms”) apply to the online sale of goods by us, Techniquest, to you, the customer, via our website shop.techniquest.org (our “Website”).

About us

To shop on our Website, you must:

• be at least 16 years old
• pay using a credit or debit card that we accept; and
• be authorised to use that credit or debit card.

We are only able to sell goods to you via our Website and on these Terms if you are a consumer. If you are a business, please contact us on [email protected] for further information.

Placing an order

To place an order, please use your credit or debit card to pay for the product. A list of approved cards is available at the checkout.

If we accept the Order, we will notify acceptance to you by online electronic means (“Confirmation“) to the email address you have given to us upon ordering. The Order will then be fulfilled by the date set out in the Confirmation or, if the Confirmation does not contain such a date, within 30 days of the date we sent the Confirmation. A legally binding contract will be formed between us at the time of sending the Confirmation.

If you wish to change an item within an order, or edit a delivery address, please make any amendments to your basket before paying. Once an order is placed online, it cannot be amended and you would instead need to cancel the incorrect order as soon as possible by emailing [email protected] or calling 029 2047 5475. We are unable to accept order cancellations once products have been dispatched.

All orders are subject to availability and confirmation of the order price. If there is an issue with your order, we will contact you.

Product descriptions and prices

Care has been taken to ensure the accuracy of product descriptions, specifications, and prices on our Website.

The prices shown on our Website include VAT and exclude delivery fees. Delivery fees will be charged in addition. These will be clearly shown during the checkout process and included in the ‘Total Cost’ displayed for your order prior to payment.

All online discount codes exclude Postage & Packaging, unless specified. Discount codes can be used in conjunction with sale prices and offers.

Delivery

We are currently unable to accept international orders. We can accept orders for delivery within the United Kingdom.

When ordering, the set delivery fee for your item(s) will be shown at the checkout once you have entered your chosen method of delivery, prior to confirming your order. Orders over the specified order value will not be required to pay delivery fees.

If there are any problems with your delivery, or if you have not received your order within 30 days of dispatch, please contact us by emailing [email protected] or calling 029 2047 5475.

We work hard to dispatch goods quickly, however through reasons outside of our control there may be delays in receiving your order — postal strikes, carrier logistics and bad weather can all be factors. We will keep you updated if we anticipate delays to the delivery of your order. We can’t accept responsibility for delays outside of our control.

Payment

We accept payment via credit and debit card, including Visa, Mastercard, Amex, Discover, Diners Club and Maestro. We also accept payment via Shop Pay, Apple Pay and Google Pay.

Credit or debit card payments will be charged once your order is placed, and you receive an email confirmation of the order. When payment is taken from your card the transaction on your card statement will state “TECHNIQUEST SHOP”. When your order has been placed we will work to fulfil your order within 5 working days at which time you will receive a dispatch email. The selected carrier will then deliver your goods within the stated timescale.

All transactions are taken in pounds sterling (GBP £). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them. We are not responsible for any additional fees your card issuer may charge.

Our online payment process takes place in a secure environment provided by Shopify — for more information please visit Shopify’s privacy policy.

Sale items and promotional offers

Occasionally we offer goods on sale or promotional offer.

Unless damaged or faulty, items purchased within a promotional offer are only refundable if all items purchased within the offer are returned for refund.

Returns and exchanges

We hope you will be delighted with your purchase. However, if you change your mind, please return the goods to us in their original condition and packaging, with any labels still attached, and we will provide you with a refund. Returns should be made in accordance with our returns process, which is detailed on our ‘Refunds policy’ page.

Faulty and incorrect items

We regret that, occasionally items can develop faults. For items that have developed a manufacturing fault within six months of purchase, please contact our online customer services team on 029 2047 5475 or by emailing [email protected] to arrange a replacement or refund. We cannot replace or refund faulty items purchased more than six months ago.

Please do not return items without first speaking to our Customer Services team for advice.

For more information on our returns and exchange processes, please see our ‘Refunds policy’ page.

Our responsibility for losses

We will compensate you for direct losses caused by us or our products. However, we are not responsible for losses you suffer which are:

• unforeseeable (i.e. it was not obvious that the loss would happen and nothing you said to us before we accepted your order meant we should have expected it);
• caused by an event outside of our control;
• avoidable (i.e. a loss you could have avoided by taking reasonable action, including following reasonable instructions for use); or
• business losses.

Complaints

We hope that you will be happy with your order and the goods received. However, if you need to make a complaint to us, you can contact us at 029 2047 5475 or alternatively email [email protected].

Newsletter preferences and personal information

We issue regular e-newsletters, so you can hear about our latest offers and behind the scenes news. We use your personal data as set out in our privacy notice. Please find our privacy notice here.

If you would no longer like to hear from us, or if you would like to change your email preferences you can do so using the links at the footer of any newsletter communications you’ve received from us.

Alternatively, please contact us and our team can remove you directly from our database.